Why is the contract return mailing address in Milwaukee? 

• We use a secure lockbox service to process transactions. Using this system ensures your payment is safely and quickly processed. 

How is my average usage calculated? 

• The propane consumption listed on each contract is an average of your propane usage over the last two heating seasons (June 1 through May 31) 

Can I contract more than the average listed on my contract? 

• Yes, you can contract more gallons. We recommend staying within 10% of your average usage. If you typically use 1,000 gallons, 1,100 gallons would be reasonable to plan for a colder than normal winter. 

What if my propane consumption changed?  

• Your past propane consumption will not account for any changes to your system (i.e. new furnace, water heater, etc.). If your propane system has changed for any reason, please call your local propane branch for a free leak check and to adjust your contracted gallons. The price may not be the same for the additional gallons.  

What if I don't get a contract?  

• If you use over 400 gallons of propane per heating season and do not receive a contract by June 20th, please call your local propane office. Those who have not used an average of 400 gallons over the last two years will not receive a contract. 

How do I complete my propane contract? 

• You can complete your contract online or via the mail.  To complete the contract online, scan the QR Code on your contract to be taken to a website to complete your contract.  To complete the contract via mail, simply fill out the paper contract and use the self-addressed return envelope. 

Do I need to complete a contract to get propane? 

• No – contracting is optional and if you do not contract, we will continue to deliver propane to you at the market rate. We recommend contracting to avoid an unexpected increase in price during the winter. Over the past years, prices have increased during the winter months more often than they have decreased. 

What happens if I don’t use all the gallons I contract? 

• Any prepay, deposit, or monthly payments you make that are not used will be credited to your account to use towards the following year’s contract or refunded to you as a check. 

How does my 10 cents per gallon deposit work? 

• Your deposit is held on your account for the contract term and credited to your account on May 31st to use towards the following year’s contract or refunded to you as a check.